Duru Çapar

Project Manager, ÇAP Teknoloji. Manages the planning, rollout schedule and user adoption of ERP, business intelligence and field sales automation projects at ÇAP Teknoloji. Coordinates between client teams and the technical team.

Joined: July 27, 2026
Articles: 33

Sales Automation

Lost Sales Analysis in Field Sales: How to Record the Orders You Could Not Take

Lost sales analysis: above the waterline a small iceberg tip with green bars (invoiced sales), below it a large hidden mass with dashed slots for an empty stock box, price tag, padlock, competitor flag and clock; left a phone order list with one red line, right a reason-bar report and a restock action card

A practical guide to recording orders lost to stock-outs, price, credit limits or competitors with reason codes in the field and turning them into weekly actions.

Duru Çapar
October 23, 2026

Sales Automation

Field Sales App Rollout: Pilot, Data Preparation and Team Adoption Plan

Field sales app rollout: central pilot disc with a field rep, phone and map pin; data preparation and training cards on the left; waves spreading to region tiles with two, three and four reps on the right

Move your field team onto a mobile app without a return to paper: rollout methods compared, a seven-step plan, team adoption and a checklist.

Duru Çapar
October 17, 2026

Sales Automation

ABC Customer Segmentation in Field Sales: How to Set Visit Frequency

ABC customer segmentation: sales database and mixed customer pool on the left; tier lanes A (green), B (blue), C (amber) on the right — outlet size, revenue bar, visit calendar and channel (van visit, route stop, phone order)

Use ABC customer segmentation to point field sales time at your most valuable customers: data prep, thresholds, visit frequency and common mistakes.

Duru Çapar
October 12, 2026

Business Intelligence (BI)

Self-Service BI: How SMEs Let Business Users Build Reports Safely

Self-service BI: four rising stair steps left to right — certified dataset (shield+DB), workspace with role chips, laptop report, KPI publish strip with donuts and a green check; governance donut top-left

Self-service BI lets business users build reports on endorsed datasets. Governance, roles and safe setup steps for SMEs.

Duru Çapar
October 10, 2026

Business Intelligence (BI)

What Is Reporting Consulting? Moving from Excel Reports to Automated Reporting

Reporting consulting process: analysis of data sources, consulting session and the resulting structured report

Reporting consulting turns manually prepared reports into reliable reports that refresh automatically. This article covers the steps of the process, common mistakes and a checklist.